About the Role
On a day-to-day basis, agents can expect to participate in the following activities:
1) 24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
a) A vehicle that won’t start
b) Flat tire(s)
c) Keys locked inside a car
d) Vehicle out of gas
e) Vehicle in an accident
2) Place outbound calls to the list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs.
3) Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes.
4) Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives.
5) Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services.
6) Probe to identify the needs of the customer based on the vehicle’s inoperable situation.
7) Identify the customer’s location using Google Maps and other client tools.
8) Provide policy coverage details based on the specific client program.
9) Secure a Service Provider to assist the customer, based on the parameters of the policy’s program.
10) Provide status updates to customers calling after the initial request for assistance was processed.
11) Pay Rate is starting at $13.50 per hour.
Requirements
This position is currently available in the following states Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.
On a day-to-day basis, agents can expect to participate in the following activities:
24/7 service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as:
A vehicle that won’t start
Flat tire(s)
Keys locked inside a car
Vehicle out of gas
Vehicle in an accident
Place outbound calls to the list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs
Possible outbound calls to client, client’s customers, and/or client account representatives for status and clarification purposes.
Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives
Outbound coordination with client’s service providers & possible follow-up calls for clarification and/or additional calls for secondary services
Probe to identify the needs of the customer based on the vehicle’s inoperable situation
Identify the customer’s location using Google Maps and other client tools
Provide policy coverage details based on the specific client program
Secure a Service Provider to assist the customer, based on the parameters of the policy’s program
Provide status updates to customers calling after the initial request for assistance was processed
About the Client
This client provides emergency roadside assistance to customers who have emergency roadside benefits as part of their automotive insurance policy or their new vehicle owner’s package.1 1 out of 15 top insurance carriers support their customers through this client, and 75% of new passenger vehicles sold in the U.S. use this client to provide their customers with roadside assistance.