About the Role
On a day-to-day basis, agents can expect to participate in the following activities:
1) Assist members:
a) With transportation to and from appointments
b) In resolving issues with previous appointments
c) With a transportation recovery where a scheduled trip has failed
d) With benefits eligibility
2) Given the nature of certain types of calls, some members may express feelings of distress, impatience, fear, or anxiety. This can pose a challenging situation to handle. However, the experience can also be highly rewarding - having the opportunity to provide valuable assistance to these members.
3) Effortlessly maneuver through the client's system by utilizing function keys to ensure accurate processing of ride transportation.
4) Collaborating with various departments within the client to effectively address and resolve transportation and eligibility issues.
5) Pay Rate is starting at $13.50 per hour
Requirements
This position is currently available in the following states Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Michigan, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, West Virginia, and Wyoming.
Hard Drive Space
40 GB of available space
60 GB of total space
Memory: 12 GB of RAM
Operating System: Windows 10 or 11
Internet Connection and Speed: Hard-Wired Connection (Not wireless)
Minimum 30 mbps download
Minimum 10 mbps upload
Maximum Latency Threshold: 50 ms (milliseconds)
Dual Monitors (2) required with a resolution of 1920 x 1080 (Full HD or 1080p)
Webcam: Required
USB 3.0 Port: Required for use with USB headsets
About the Client
This client is the nation's leading managed healthcare organization specializing in the management of non-emergent healthcare transportation benefits. The client base consists of state and local government agencies (Medicaid agencies, transit authorities, school boards), managed care organizations, and hospitals. This client offers a complete outsourcing solution to their clients.